Dear customers, please note that as online sales have increased, there has been an influx of lost and stolen packages. Please be sure to monitor the status of your orders via your tracking number to avoid unattended packages. The Felt Store will not be responsible for lost or stolen packages.
- Orders will ship out between 1-3 business days.
- Longer processing times may occur for large volume orders or low stock inventory.
- Orders are shipped via Canada Post. Oversized packages are shipped via UPS.
- Once an order has left our facility there may be additional carrier wait times. For up to date information on carrier wait times please visit the following:
Local Pick Up:
- Order processing times are between 1-3 business days.
- A customer service representative will contact you when your order is ready for pick up with further instructions.
- Pick up times are Monday-Friday between 9am to 5pm.
- Pick up location: 2541 Wharton Glen Ave, Mississauga, ON L4X 2A8.
- Due to COVID-19, we are not accepting visitors inside our facilities at this time.
Delivery Service Interruptions:
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt carrier services. Please be sure to visit the following links for updates on service alerts.
Thank you for shopping at thefeltstore.com