Dear customers, please note that as online sales have increased, there has been an influx of lost and stolen packages. Please be sure to monitor the status of your orders via your tracking number to avoid unattended packages. The Felt Store will not be responsible for lost or stolen packages.
Orders are shipped via Canada Post.
Oversized Package Shipping:
Oversized packages are shipped via UPS or other local shipping carriers which could include local courier service.
Please note that additional shipping charges may apply based on factors such as destination, weight, P.O Box, or other special delivery requirements. Rest assured that we will never surprise you with unexpected costs. Our team will personally contact you to discuss any additional shipping charges before proceeding with your order.
- Orders will ship out between 1-3 business days.
- Longer processing times may occur for large volume orders or low stock inventory.
- Orders are shipped via Canada Post.
- Oversized packages are shipped via UPS, other local shipping carriers or local courier service.
- Once an order has left our facility there may be additional carrier wait times. For up to date information on carrier wait times please visit the following:
Local Pick Up:
- Order processing times are between 1-3 business days.
- A customer service representative will contact you when your order is ready for pick up with further instructions.
- Pick up times are Monday-Friday between 9am to 5pm.
- Pick up location: 2541 Wharton Glen Ave, Mississauga, ON L4X 2A8.
Delivery Service Interruptions:
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt carrier services. Please be sure to visit the following links for updates on service alerts.
Thank you for shopping at thefeltstore.com