Wool Felt Balls

We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography and dye lot variations, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct.

To avoid any issues - especially when placing larger orders - we recommend ordering one of our Sample Bags online. Alternatively, you can also contact one of our customer service representatives via email at sales@thefeltstore.com to request up to 1-4 free samples. Simply specify the type of felt and colors you are interested in along with your name and mailing address. Please note, these samples are sent via standard mail with no tracking information.

View all of The Felt Store's videos here.

Dear customers, please note that as online sales have increased, there has been an influx of lost and stolen packages. Please be sure to monitor the status of your orders via your tracking number to avoid unattended packages. The Felt Store will not be responsible for lost or stolen packages.

Holiday Shipping & Local Pick Up:
We are unable to guarantee exact delivery dates during the holiday season. Please refer to the dates below as recommended guidelines. There is always the possibility of service interruptions.

• Place your online order by December 9ᵗʰ for arrival before December 25ᵗʰ.
• Place your pick up order before December 18ᵗʰ to guarantee pick up before December 24ⁿᵈ (Canada ONLY).

Please note: Our office will be closed over the holidays from December 25th, and re-opening on January 2nd, 2025. There will be no order pick ups available during this time.

Standard Shipping:
Orders are shipped via Canada Post.

Oversized Package Shipping:
Oversized packages are shipped via UPS or other local shipping carriers which could include local courier service.

Please note that additional shipping charges may apply based on factors such as destination, weight, P.O Box, or other special delivery requirements. Rest assured that we will never surprise you with unexpected costs. Our team will personally contact you to discuss any additional shipping charges before proceeding with your order.

• Orders will ship out between 1-3 business days.
• Longer processing times may occur for large volume orders or low stock inventory.
• Orders are shipped via Canada Post.
• Oversized packages are shipped via UPS, other local shipping carriers or local courier service.
• Once an order has left our facility there may be additional carrier wait times. For up to date information on carrier wait times please visit the following:
• Canada Post updates
• UPS updates

Local Pick Up:

• Order processing times are between 1-3 business days.
• A customer service representative will contact you when your order is ready for pick up with further instructions.
• Pick up times are Monday-Friday between 9am to 5pm.
• Pick up location: 2541 Wharton Glen Ave, Mississauga, ON L4X 2A8.

Delivery Service Interruptions:
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt carrier services. Please be sure to visit the following links for updates on service alerts.

• Canada Post service alerts
• UPS service alerts
• FedEx service alerts
• USPS service alerts

Thank you for shopping at thefeltstore.com

Extended Holiday Returns

For your convenience, The Felt Store's Extended Holiday Return Policy for 2024 allows orders placed between November 1ˢᵗ and December 31ˢᵗ to be returnable through January 15ᵗʰ, 2025. Any orders placed outside of this timeline will adhere to our standard 30-day return policy.

Disclaimer: The extended holiday return policy does not apply to items marked FINAL SALE or material containing adhesive backing.

Our office will be CLOSED Wednesday, December 25th and REOPENING Thursday, January 2nd, 2025. There will be limited Customer Service availability during this time, and order cancellations may not be guaranteed. We appreciate your patience and wish you and your family a wonderful holiday season and a happy new year!

At The Felt Store we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, simply return the item(s) to us in its original condition within 30 days from the date you received the shipment and we will issue you a refund minus the shipping charges. Please note, clearance items marked 'FINAL SALE' cannot be returned.

Disclaimer: Customers are responsible for all shipping charges for any returned products. Shipping and handling are non refundable.

Returning Items By Mail

1. Pack the items securely in a box and insert a copy of your packing slip.
2. Write your order number on the outside of the box.
3. Drop the package off at your local post office or your preferred carrier's location.
   
   Canadian Return Address:
   The Felt Store Inc.
   2541 Wharton Glen Avenue
   Mississauga, ON
   L4X 2A8
   
   US Return Address:
   The Felt Store Inc.
   1971 Abbott Road BAY 2
   Lackawanna, NY
   14218

Returning Items In Store

1. Bring your item to our Mississauga location during business hours.
2. One of our Customer Service Representatives will assist you with your return.

There is no additional shipping fees when you make an in-store return, however the original shipping fee from your order will not be refunded.

Conditions:

• Clearance items marked 'FINAL SALE' in the product name cannot be returned or exchanged unless the merchandise was found to be defective.
• Adhesive off the roll items are FINAL SALE and cannot be returned or exchanged unless the merchandise was found to be defective.
• Custom made products are not eligible for returns unless they were not made to the agreed-upon specifications.
• The customer is responsible for the return shipping.
• We will refund the purchase price minus shipping, if the item is returned to us within 30 days from the delivery date for the order.

We are not responsible for lost or damaged packages that are sent to us for return so please retain your tracking number when you ship your package. The Felt Store has the right to refuse the return of items if the package is opened, damaged, or is not the original product shipped.

A credit to your account will be issued within 14 days of your package being received. All refunds will be applied to the original method of payment.

Disclaimer: Orders exceeding $800 minus shipping, will be subject to a 15% re-stocking fee of the item value.

Off The Roll Cut Material

Off the roll cut material will be subjected to the following re-stocking fees:

• 5-10 cut pieces = 15% of items value
• 11-20 cut pieces = 20% of items value
• 21+ cut pieces = 25% of items value

To avoid this you can request up to three (3) samples by contacting one of our Customer Service Representatives or by purchasing one of our sample bags.

Free Boot Liner Returns

Boot Liners are eligible for free returns within 30 days of purchase. Each shipped package will include a pre-paid return label. Please follow the instructions below to complete your Boot Liner return:

1. Place your boot liners into a shipping polybag or box.
2. Ensure that any previously used labels on the polybag or box have been removed.
3. Clearly write your order number, that begins with TWEB, on the outside of the polybag or box.
   • You can find your order number on the original packing slip, or in the confirmation email you received after placing your order.
   • Place your pre-paid return label on the outside of the package you are returning.
   • Drop off your item at the nearest Canada Post office.

If a pre-paid return label was not enclosed in your original package, please contact Customer Service at sales@thefeltstore.com or call us at 1-866-757-3358.

Conditions:

• Free Boot Liner returns are eligible on orders placed starting Feb. 4, 2022.
• All boot liners must be in their original condition to be eligible for a return. The Felt Store will not accept returns that have been used or damaged.
• Items must be returned within 30 days of purchase.
• Clearance Boot Liners marked ‘FINAL SALE’ are not eligible for returns.
• We do not offer exchanges. If you require a different style or size of Boot Liner, we recommend you follow our return process for a full refund and place a new order online.
• Boot Liner purchases valued over $300 CAD, will be subject to a 20% restocking fee.

Free Wool Ironing Mat Returns

Please Note, Custom Wool Ironing Mats are FINAL SALE and not eligible for free returns.

Standard Wool Ironing Mats are eligible for free returns within 30 days of purchase. Each shipped package will include a pre-paid return label. Please follow the instructions below to complete your Wool Ironing Mat return:

1. Place your Wool Ironing Mat into a shipping polybag or box.
2. Ensure that any previously used labels on the polybag or box have been removed.
3. Clearly write your order number, that begins with TWEB, on the outside of the polybag or box.
   • You can find your order number on the original packing slip, or in the confirmation email you received after placing your order.
   • Place your pre-paid return label on the outside of the package you are returning.
   • Drop off your item at the nearest Canada Post office.

If a pre-paid return label was not enclosed in your original package, please contact Customer Service at sales@thefeltstore.com or call us at 1-866-757-3358.

Conditions:

• Free Wool Ironing Mat returns are eligible on orders placed starting June 10, 2022.
• All Wool Ironing Mats must be in their original condition to be eligible for a return. The Felt Store will not accept returns that have been used or damaged.
• Items must be returned within 30 days of purchase.
• Custom Wool Ironing Mats are considered ‘FINAL SALE’ and are not eligible for returns.
• We do not offer exchanges. If you require a different size of Wool Ironing Mat, we recommend you follow our return process for a full refund and place a new order online.
• Wool Ironing Mats purchases valued over $300 CAD, will be subject to a 20% restocking fee.